Privacy Policy

Effective Date: September 11, 2024

At Fortitude Health Spa (“we,” “us,” or “our”), we are committed to respecting and protecting your privacy. This Privacy Policy outlines the types of information we may collect from you, how we use that information, and the measures we take to protect it. By accessing or using our website and services, you agree to this Privacy Policy.

1. Information We Collect

We collect various types of information from users, including:

• Personal Information: Identifiable information such as your name, email address, phone number, and postal address.
• Non-Personal Information: Data that does not identify you personally, such as browsing history, IP address, and general location data.

We collect this information:

• When you fill out forms on our website
• When you communicate with us via email, phone, or text
• Through automated tracking technologies (such as cookies and web beacons)

2. Text Message Communication and Consent

Fortitude Health Spa offers the ability to communicate with you via unencrypted text messaging through our text number 817-217-0281. By providing your phone number and opting into text communication, you consent to receive appointment reminders, service notifications, and promotional offers through text messages. Please note that unencrypted text messaging is not secured, and there are potential risks, such as access by unauthorized third parties if a mobile device is lost or stolen. You acknowledge and accept these risks when communicating via text.

If you do not wish to have your information transmitted through unencrypted text messaging, you may opt out by replying “STOP” to any text message or by contacting us directly at 817-618-6888.

3. HIPAA Compliance

As a provider of health-related services, Fortitude Health Spa complies with the Health Insurance Portability and Accountability Act (HIPAA). Any personal health information (PHI) that we collect from you is protected under HIPAA regulations. We take measures to ensure that your PHI is only used or disclosed as necessary to provide services. A downloadable HIPAA Privacy Notice is available.

4. How We Use Your Information

The information we collect is used to:

• Schedule and manage appointments
• Provide personalized health and wellness services
• Communicate with you via phone, text, and email
• Process payments and transactions
• Comply with legal and regulatory requirements
• Improve our services and website performance

5. Sharing of Information

We may share your information with:

• Service providers that assist with scheduling, payments, or other business operations
• Authorities, if required by law or legal process
• Other parties with your express consent

We do not sell or rent your personal information to third parties.

6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to improve your browsing experience and gather data about how you interact with our website. You can manage cookie preferences through your browser settings, but disabling cookies may limit website functionality.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to your personal data
• Opt out of marketing communications
• Request the removal of your data from our system where applicable

8. Children Under the Age of 13

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will take steps to delete it. If you believe we may have any information from or about a child under 13, please contact us.